We reserve the right to update this Policy at any time without notice.
We are subject to the privacy laws of the jurisdictions in which we operate, including the Australian Privacy Principles (APPs) under the act 1988 (Cth).
The purpose of this policy is to set to:
This policy applies to Personal Information that we may collect about you in the manner outlined in this policy, including from all legal entities owned or controlled by us (across any jurisdiction).
This policy does not apply to Personal Information that may be collected by a third party or how that third party may use, handle, store or disclose your Personal Information.
We collect personal information about you (including, but not limited to, the details outlined in the ‘what types of information do we collect?’ section below) that:
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
"Log files” track actions occurring on our Suite of Products, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps; and
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse our Suite of Products.
In some situations, you will have the option to deal with us anonymously or through a pseudonym, However, where you are requesting products or services from us or from an Institution where such contact is via us or one of our services, it may become impracticable to provide those products or services to we receive from other sources (for example Personal Information we receive from Institutions, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, search information providers); and
we collect about you and your device (for example technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, cookies, operating system and platform, type of device. Additionally, as you browse the “About us, Services, websites”, we collect information about the individual web pages or products that you view, what websites or search terms referred you to across those platforms, and information about how you interact with our Suite of Products. We refer to this automatically collected information as “Device Information”).
For some (but not all) services operated by us, the Do Not Track browser setting is accepted (which can be adjusted in your browser). Because a uniform technological standard has not yet been developed for Do Not Track, we do not currently respond to all Do Not Track signals. We continue to review new technologies and may adopt a standard once one is created.
We are a growing online business. In order to offer a consistent service to you we may store and manage data electronically or in paper form. Where data is stored electronically, it is done so by a third party cloud service provider that may store your Personal Information or a backup of your Personal Information in Australia, the United States of America or such other locations that the third party cloud service provider determines from time to time (see our list of third parties here for jurisdictions where your informed may be stored). The data that we collect from you may be transferred to, and stored to these servers or processed by staff operating in other countries, who work for us or an Institution.
We will take all steps reasonably necessary to ensure that your information is secured from misuse, interference, loss, unauthorized access, unauthorized modification or unauthorized disclosure. Any Personal Information will be handled in accordance with this Policy and applicable privacy laws. Despite using all steps reasonably necessary, the transmission of information through the internet is not completely secure.
Submission of any information to us is an acknowledgement that you agree to such use, storage and disclosure.
We may share your information with:
We collect and store Personal Information globally from each jurisdiction we operate in and from each legal entity that is owned or operated by us in different international jurisdictions and may transfer, process and store your Personal Information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Suite of Products and services provided by those Suite of Products. We have appointed DigiEnrol to control and deal with all Personal Information that is collected globally by the DigiEnrol Group.
Information we maintain about you is stored in a secure manner. We use security features to collect the information you provide to us via our Website in a secure manner. However, if you send us an email, that type of transmission of information is not secure, and is traveling through the Internet unprotected and can be intercepted. The security of your personal information is important to us. When you enter sensitive information on our registration or profile forms, we encrypt that information using secure socket layer technology (SSL). While perfect security on the Internet is impossible, we maintain physical, electronic, and procedural safeguards to protect the information you provide to us. We restrict access to this information to employees with a need to know this information to provide you with the benefit, assistance or service you request or would like to obtain, and to those employees who need the information to do their jobs.
You may request access to Personal Information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Policy. We will respond to any such request for access to Personal Information within a reasonable time frame and will provide you access to the Personal Information that we hold pertaining to you, unless we are authorised not to do so by law.
Where permitted by law, we may charge you a reasonable fee for processing your request to access your Personal Information and should we decline you access to your Personal Information, a written explanation will be provided setting out the legal reasoning for doing so.
If upon receiving your Personal Information, or at any other time, you believe the Personal Information that we hold about you is incorrect, out of date, incomplete, irrelevant or misleading, please notify our Privacy Officer using the details set out in this Policy.
If we decline to correct your Personal Information as requested by you, a reason for refusal will be provided except to the extent that it is unreasonable to do so. In the event that we decline the request to correct Personal Information, you may request to associate a statement with the information.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you prefer that we not share information you have provided to us with third parties, you may opt out of some of these types of disclosures.
If you no longer wish to receive our newsletter communications, you may opt-out of receiving email communication from us by following the instructions included in each newsletter or communication or by emailing us (refer to “unsubscribe” section below).
In addition, to tell us not to share information you can also write to us at the following address: email@example.com
Should you believe that we have not fulfilled our obligations under any relevant law or have not complied with the terms of this Policy or would like to appeal a decision made by us in relation to your Personal Information, you can make a complaint in writing to our Privacy Officer using the contact details set out in this Policy.
We will respond to you within a reasonable period of time (or where a period is specified by any law, that period) to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
We provide our Products & Services to various Institutions. These Products & Services have been specifically designed to appear as the relevant Institution, however, your interactions when using these Products & Services is with us and can be confirmed where the URL is: solvitude.com.au or designates ‘DigiEnrol’ as the publisher or seller in the relevant app store; or the terms with the relevant Institution app provide that the service is provided by a member of the DigiEnrol Group.
We ‘hold’ your Personal Information on behalf of the Institution in which you are dealing with.
Accordingly, where you are dealing with an Institution and you are concerned that there may have been a breach of this Policy by an independent third party associated with us and/or an Institution, please contact the relevant entity directly. Alternatively, you may contact the Privacy Officer at the details set out in this Policy.
To stop receiving future communications from us, please send us an email at firstname.lastname@example.org
We reserve the right to modify this privacy statement at any time, so please review it frequently to keep you updated of the change.
Our website and Suite of Products are not intended for Data Subjects under the age of 16.However, due to the nature of the Suite of Products facilitating the enrolment and communication of minors that attend an Institution with their respect parents, you may submit Personal Information to us on behalf of a Data Subject under the age of 16. In such circumstances, we will seek your express consent to this submission and use of Personal Information of the Data Subject no yet 16 years of age
Your information, irrespective of which entity you submitted data to or contracted with, is controlled by DigiEnrol and this entity has been appointed to deal with all privacy inquires on behalf of the DigiEnrol Group.
If you have any comments, concerns or questions regarding this Policy or Personal Information that we hold about you, please contact our Privacy Officer by email email@example.com
Please note that where you have submitted any Personal Information to us via any Institution and contact us in accordance with this Policy, we will disclose and provide that request to the relevant Institution for their action and instruction. We suggest you contact the Institution to resolve any matter related to your Personal Information before contacting us.